https://iplayerhd.com/player/video/9b24db2a-c7e0-48de-b5e3-b9b94b940e5a/share

https://youtu.be/w8dNq0iZvUc

https://youtu.be/oVx6_CRNfhI

1.The power of questions

  1. Consultative approach

https://youtu.be/ABV3AN-h0TI